Last updated: October 14, 2026

Welcome to Mastura Fashion House (“Mastura”, “we”, “us” or “our”). These Terms of Service (“Terms”) explain the rules for using our website, mastura.bd, and for buying our products. By visiting the site, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1. About Us

Mastura Fashion House is a Bangladesh-based fashion brand. We sell men’s thobes and jubbas online, and we deliver across Bangladesh.

2. Eligibility

You must be at least 18 years old, or be using the website under the supervision of a parent or legal guardian, to place an order. By ordering, you confirm that the information you give us is true, accurate and complete.

3. Products and Descriptions

  • We try to show our products as accurately as possible, including colours, fabric details and measurements.
  • Screens differ, so the colour you see may be slightly different from the real product.
  • Each product page has a size chart. Please check it carefully before you order, because fit is your responsibility.
  • Products are sold while stock lasts. Popular items may be restocked, but we cannot promise this.

4. Pricing and Payment

  • All prices are shown in Bangladeshi Taka (BDT).
  • We may change prices, offers and discounts at any time without notice. The price at the time you place your order is the price you pay.
  • We offer Cash on Delivery (COD) all over Bangladesh. You pay the delivery agent when your parcel arrives.
  • If we accept other payment methods in the future, they will be shown at checkout.
  • If a price is shown incorrectly because of a clear mistake, we may cancel the order and tell you.

5. Placing and Confirming Orders

  • Placing an order is an offer to buy. Your order is confirmed only after we confirm it, usually by phone, SMS, WhatsApp or email.
  • Please give a correct name, phone number and full delivery address. We are not responsible for delays or failed delivery caused by wrong or incomplete details.
  • We may refuse or cancel an order if an item is out of stock, if we cannot reach you to confirm, if we suspect fraud or misuse, or if there is a pricing or product error.
  • If you want to cancel or change an order, contact us as soon as possible, before it has been shipped.

6. Delivery

  • Estimated delivery time is 1–2 business days inside Dhaka and 3–4 business days outside Dhaka.
  • These times are estimates. Weather, public holidays, courier delays and other events outside our control can cause delays.
  • A delivery charge may apply and will be shown before you confirm your order.
  • Please be available to receive your parcel. If the delivery agent cannot reach you or the parcel is refused without a valid reason, we may limit your future COD orders.

7. Exchange Policy

We offer exchanges, not cash returns. You can request an exchange within 3 days of receiving your order if:

  • the product arrived damaged or defective;
  • the product is not as described;
  • the size or colour is different from what you ordered or what was listed on the website; or
  • we sent you the wrong product.

How to request an exchange: Contact us on WhatsApp, Facebook Messenger or by phone. Please send your Order ID, a clear description of the problem, and a photo or video if needed.

How it works: Once we approve your request, we send the exchange parcel by Cash on Delivery. Our delivery agent collects the original product and sends us a photo for confirmation. After that, the exchange goes ahead.

Delivery charge for exchanges: If the mistake is ours or the product has a problem, delivery is free. If you are exchanging for a personal reason, such as a change of mind or a size you chose yourself, the standard delivery charge applies.

Conditions: The product must be unused and in its original packaging, with all original tags, accessories and extras. Damage caused by misuse, washing, alteration or wear is not covered. Requests made after 3 days may not be accepted.

8. Refunds

Refunds are given only where an exchange is not possible, for example when the replacement product is out of stock, and only after we approve the request. Once your returned package reaches us, please allow up to 15 working days for the refund to be processed and issued. We will refund you by the method we agree with you.

9. Your Account

If you create an account, you are responsible for keeping your login details safe and for everything that happens under your account. Please tell us straight away if you think someone else has used it. We may suspend or close accounts that break these Terms.

10. Acceptable Use

When using our website, you agree not to:

  • use it for anything illegal, fraudulent or harmful;
  • give false information or place fake orders;
  • try to hack, disrupt or damage the website or its security;
  • copy, scrape or collect content or data from the site without our written permission; or
  • use our name, logo or content to mislead other people.

11. Intellectual Property

All content on this website, including the Mastura name and logo, product photos, designs, text, graphics and layout, belongs to Mastura Fashion House or its licensors and is protected by law. You may not copy, reproduce, sell or reuse any of it without our written permission, except for personal, non-commercial browsing.

12. Third-Party Links and Services

Our website may link to other websites, or use third-party services such as couriers and social media platforms. We do not control them and are not responsible for their content, policies or actions. Please read their terms before you use them.

13. Disclaimer and Limitation of Liability

  • The website and its content are provided “as is” and “as available”. We do not promise that the site will always be error-free, secure or uninterrupted.
  • To the fullest extent allowed by law, Mastura Fashion House is not liable for any indirect or consequential loss arising from your use of the website or products.
  • Our total liability for any order is limited to the amount you paid for that order.
  • Nothing in these Terms removes any right you have under the laws of Bangladesh that cannot be excluded, including your rights as a consumer.

14. Privacy

We handle your personal information as described in our Privacy Policy. By using the website, you agree to that policy.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top shows when they were last changed. Changes apply from the moment they are posted. If you keep using the website after that, it means you accept the new Terms.

16. Governing Law

These Terms are governed by the laws of Bangladesh. Any dispute will be handled by the courts of Dhaka, Bangladesh, unless the law says otherwise.

17. Contact Us

If you have any questions about these Terms, please get in touch:

  • Website: mastura.bd
  • Email: [your email address]
  • Phone / WhatsApp: [your phone number]
  • Facebook: [your Facebook page link]
  • Address: [your business address]